Questions, answered plainly.

Choose a composition, select a size and add it to the cart; checkout takes a name, an address and a payment method. This site is a static demonstration, so the cart and checkout show the full journey without taking payment or storing anything.

Yes. Every order ships with three 2 ml discovery vials chosen to suit the composition you bought, and each fragrance is also sold as a 3 × 2 ml set. Wear the vials for a few days before opening the full size — the flacon keeps its value unopened.

Within two hours of ordering, yes — write to client care with the order number and tell us what to change. Once a parcel has left the bench it cannot be recalled, but it can be returned unopened under the thirty-day window.

Visa, Mastercard, American Express, UPI and Apple Pay. All prices are shown and charged in Indian rupees and include taxes; international cards are converted by your bank at its own rate.

We bottle fewer than 400 flacons a week, so four compositions sell out most seasons. Join the list at the foot of any page and you will be told the restock date before it is announced publicly — four emails a year, no more.

Within India, one to three working days by express courier. International orders arrive in four to nine working days. Orders placed before 2pm are dispatched the same day; anything later goes out the next morning.

Express shipping is complimentary on orders over ₹8,000. Below that threshold a flat ₹490 is added at checkout. There is no charge for the discovery vials or the refill programme.

We ship worldwide. Import duties and local taxes are calculated at checkout so there is no surprise at the door — the courier collects nothing further. We do not mark parcels as gifts to reduce duty.

In a magnetic box with a moulded board cradle, tissue and a signed card — no plastic film and no polystyrene. The packaging is 96% recyclable, and the flacon is refillable, so the box is worth keeping.

Your confirmation email carries a tracking link, and you can enter the order number on the track an order page at any time. Tracking updates within a few hours of dispatch.

Concentration. Our eaux de parfum carry roughly 15–20% perfume oil and last six to eight hours; the extraits carry 25–30% and last ten to twelve. An extrait opens more slowly and sits closer to the skin — it is judged at hour eight, not minute two.

After blending, every batch rests sealed in amber glass in a dark room at 18°C for ninety days before it is chilled, filtered and bottled. The alcohol and the oil marry, the opening softens, and the composition becomes rounder and longer on skin. It is the difference between a formula and a fragrance.

Answer six questions on mood, climate and the way you want a room to feel when you leave it — the fragrance finder narrows all twenty-four compositions to three. If you are still torn, write to client care with what you already wear and we will choose for you.

Skin chemistry, temperature and pH all shift the balance of a composition. Warm skin pushes the base forward; dry skin holds the opening longer. Spray on moisturised skin and let it sit for forty minutes before deciding — the heart is where a fragrance declares itself.

Upright, away from light and heat — a wardrobe is better than a bathroom shelf. Unopened, a flacon keeps for about three years; once opened, expect eighteen months at full character. Refill rather than replace: the programme takes 20% off the second fill.

Thirty days from delivery, on unopened flacons in their original box. Start the return from your account or write to client care with the order number, and we will send a prepaid label.

Opened flacons cannot be returned for hygiene reasons — which is exactly why we send discovery vials first. If a flacon arrives damaged, leaking or faulty, it is replaced at our cost within thirty days regardless of whether it has been opened.

Once the return reaches Grasse we inspect it and refund the original payment method within five to seven working days. Shipping charges are refunded only where the fault was ours.

Send an empty Aurenza flacon back, or bring it to the atelier, and we refill it with the same composition at 20% off the list price. It keeps a good flacon in use and cuts the packaging you pay for on every repeat purchase.

Gift cards are not redeemable for cash and cannot be refunded once delivered, but they stay valid for twenty-four months and can be spent across several orders. Full terms are on the gift cards page.